Removal Van Pimlico Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Pimlico provides removal and associated services. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Removal Van Pimlico providing removal and associated services.
Customer means the person, firm, or organisation purchasing services from the Company.
Services means any removal, transport, packing, loading, unloading, storage, or related services provided by the Company.
Goods means the items, belongings, furniture, or materials that the Company is requested to move, handle, transport, or store.
Service Area means the primary operating area of the Company, including Pimlico and surrounding areas within the United Kingdom.
Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Quotations and Estimates
All quotations are provided on the basis of the information supplied by the Customer. The Customer is responsible for ensuring that all information provided is accurate and complete, including details of access, parking, property layout, and the nature and quantity of Goods.
Quotations are valid for a limited time period stated at the time of issue, unless withdrawn earlier by the Company. Acceptance after the validity period may require a revised quotation.
Unless stated otherwise, quotations do not include the cost of parking permits, tolls, congestion charges, ferry charges, customs duties, storage, packing materials, disposal of waste, or additional labour beyond what is clearly specified.
The Company reserves the right to adjust the price if:
1. The Customer requests additional Services or significant changes to the original specification.
2. Access conditions differ from those described or reasonably expected in the Service Area, such as restricted access, long carry distances, or additional flights of stairs.
3. There are delays or events beyond the Company’s reasonable control, including waiting time at collection or delivery addresses.
3. Booking Process
A booking is made when the Customer confirms acceptance of the quotation or estimate and the Company issues a written or verbal confirmation. The Company may require a deposit or pre-payment to secure the booking.
The Customer must provide the full collection and delivery addresses, dates, approximate start time, and details of any special requirements at the time of booking.
The Company may refuse or cancel a booking if it reasonably believes that the job cannot be carried out safely, legally, or within operational capacity.
The Customer must notify the Company promptly of any changes to the booking, including changes to addresses, dates, access arrangements, or the volume of Goods. Changes are subject to availability and may result in additional charges.
4. Access, Parking, and Customer Responsibilities
The Customer is responsible for ensuring that adequate access and parking are available at both collection and delivery locations, including within Pimlico and any other areas served.
This includes, where necessary, arranging any parking permits or authorisations required by local authorities or property managers, and ensuring that any parking restrictions are clearly communicated to the Company.
The Customer must ensure that all Goods are ready for transport, properly packed (unless packing services have been arranged), and clearly separated from items not intended for removal.
The Customer or an authorised representative must be present at the start and completion of the job to provide instructions, confirm items to be moved, and sign any job sheets or delivery notes. If no representative is present, the Company’s assessment of the work carried out shall be final.
5. Payments and Charges
Unless otherwise agreed, payment terms are as follows.
1. A deposit or full pre-payment may be required at the time of booking to secure the date and time.
2. Any remaining balance is payable on completion of the Services or as set out in the quotation or invoice.
3. For longer-distance work or larger moves, staged payments may be agreed in writing.
The Company may charge additional fees for waiting time, extended loading or unloading times, additional staff, additional vehicles, or services not originally quoted, provided such charges are reasonable and relate to actual time and resources used.
If payment is not made when due, the Company reserves the right to charge interest on the overdue amount, as permitted by applicable UK law, and may suspend or decline further services until payment is received.
6. Cancellations and Postponements
Cancellation or postponement by the Customer must be communicated as soon as reasonably possible.
The Company may apply the following charges, unless otherwise stated in writing.
1. Cancellation more than 7 days before the scheduled date: no cancellation fee, and any deposit may be refunded or transferred at the Company’s discretion.
2. Cancellation between 3 and 7 days before the scheduled date: a reasonable cancellation fee may be charged, which may include retention of all or part of any deposit.
3. Cancellation within 48 hours of the scheduled start time: the Company may charge up to the full quoted amount to cover allocated staff and vehicle costs.
Postponements are treated as cancellations and re-bookings unless the Company agrees otherwise at its discretion and subject to availability.
If the Company must cancel or significantly alter the booking due to circumstances beyond its reasonable control, such as severe weather, vehicle breakdown, or emergency, it will endeavour to offer an alternative date or a refund of any pre-payments for Services not yet provided. The Company shall not be liable for any indirect losses arising from such cancellation.
7. Goods Not Accepted for Removal
The Company will not carry or handle any items that are illegal, dangerous, or prohibited under UK law or relevant regulations. This includes, but is not limited to, the following.
1. Explosives, firearms, or ammunition.
2. Flammable, corrosive, or hazardous substances, including gas cylinders, paint, solvents, or chemicals.
3. Perishable goods requiring controlled temperatures, unless specifically agreed in writing.
4. Livestock, pets, plants requiring special care, or other live animals.
5. Items of exceptional value such as cash, jewellery, watches, precious metals, or important documents, unless previously declared and specifically agreed in writing.
If such items are handed to the Company without prior agreement, the Company shall have no liability for loss or damage arising from their carriage or storage, and may remove or dispose of them safely, at the Customer’s expense if necessary.
8. Packing, Handling, and Customer-Prepared Goods
If the Company provides packing services, they will use reasonable skill and care to pack and protect Goods using suitable materials and methods for domestic moves within the UK.
Where the Customer carries out the packing, the Customer is responsible for ensuring that all boxes are secure, clearly labelled, and suitable for transport. The Company is not liable for damage resulting from defective or inadequate packing carried out by the Customer or third parties.
The Customer must notify the Company in advance of any particularly fragile, heavy, or awkward items so that appropriate handling arrangements can be made.
9. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. Its liability for loss or damage to Goods or property is subject to the limitations set out below.
1. The Company is not liable for loss or damage unless it arises as a direct result of the Company’s negligence or breach of these Terms and Conditions.
2. The Company is not liable for any loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of nature, severe weather, traffic delays, accidents caused by third parties, or public authority actions.
3. The Company is not liable for normal wear and tear, minor scratches, scuffs, or marks that may reasonably occur during handling and transport.
4. The Company is not liable for any indirect or consequential loss, including loss of profits, loss of enjoyment, loss of business, or emotional distress.
5. The Company’s total liability for loss or damage to Goods, whether arising in contract or tort, shall not exceed a reasonable amount that reflects the value of the Goods and the level of charges for the Services, subject to any separate written agreement or applicable insurance conditions.
The Customer should arrange adequate insurance cover for high-value or irreplaceable items, as the Company’s standard liability may not be sufficient to cover all potential losses.
10. Claims and Time Limits
The Customer must inspect the Goods and property as soon as reasonably possible after completion of the Services.
Any visible loss or damage believed to be caused by the Company must be reported in writing or verbally to the Company within a reasonable period, normally within 7 days of completion of the Services, providing sufficient details of the alleged loss or damage.
Failure to notify the Company within this period may affect the ability to investigate the claim and may limit or exclude the Company’s liability, except where UK law provides otherwise.
11. Waste, Disposal, and Environmental Compliance
The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general refuse collector and will only remove waste or unwanted items as specifically agreed in the quotation or booking.
Where the Company agrees to dispose of items, it will do so at an authorised facility, in compliance with applicable waste regulations. Additional charges may apply for waste disposal, bulky items, or materials that require special handling or treatment.
The Customer must not request the Company to dispose of hazardous or prohibited materials. If such materials are discovered among the Goods, the Company may refuse to transport or dispose of them, and the Customer may be responsible for any associated costs or legal consequences.
12. Delays, Waiting Time, and Customer Default
While the Company makes every effort to arrive and complete work within agreed timeframes, all timings are estimates and may be affected by traffic, access, weather, or other factors in the Service Area and beyond.
If the Company is delayed due to circumstances outside its control, it will not be liable for resulting losses, but will take reasonable steps to minimise disruption.
If the Customer is not ready at the agreed time, or if access is not available, the Company may charge reasonable waiting time or rearrangement fees. The Company may also treat the situation as a cancellation if it becomes impractical to complete the job on the day.
13. Health and Safety
The Company reserves the right to refuse to move Goods that, in the opinion of its staff, cannot be moved safely due to their condition, size, weight, or location.
The Customer must ensure that the premises are safe and that any known risks are disclosed to the Company before work begins. This includes informing the Company of loose flooring, structural issues, or any other hazards.
Staff may stop work if they reasonably believe that continuing would endanger their health or safety, or that of others. In such cases, the Company will discuss alternative arrangements with the Customer where possible.
14. Data Protection and Privacy
The Company will collect and use personal information provided by the Customer for the purposes of arranging and delivering the Services, processing payments, and managing bookings.
The Company will take reasonable steps to protect personal data and will not sell personal information to third parties. Data may be shared with contractors or service providers where necessary to fulfil the Contract, subject to appropriate safeguards.
15. Complaints and Dispute Resolution
The Company aims to provide a professional service to all Customers in Pimlico and the wider Service Area. If you are dissatisfied with any aspect of the Services, you should raise your concerns with the Company as soon as possible so that the matter can be investigated.
The Company will endeavour to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, either party may consider appropriate alternative dispute resolution methods or take legal action through the courts, as permitted by UK law.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
No person who is not a party to the Contract shall have any rights to enforce any of its terms, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract, unless changes are required by law or regulatory authority.